Terms and Conditions

The following are Terms and Conditions for Harmonys Herps LLC. Any purchase is acknowledgement that you agree to these Terms and Conditions.

Payments

Shipping

The cost of shipping will either be included in the price of the animal or will be calculated and communicated to you at the time of sale.
Free shipping is often extended to any purchase over $1,000.
All live animal shipments will be via Redline Shipping to a FedEx hub – no exceptions. Shipments are sent priority overnight via FedEx to arrive by 10:30am.
- FedEx print and ship centers do not qualify as HUBs.
- Buyer is responsible for providing seller with FedEx HUB address for delivery.
- If assistance is needed in locating closest FedEx HUB, please contact us directly.
Shipments will be sent Tuesdays and Wednesdays.
No shipments during weeks with a holiday
All live animal shipments must be picked up at the closest FedEx ship center approved for live animal shipments.
The seller will hand deliver all shipments to a FedEx ship center, by 6 p.m.
The buyer and seller will agree to a shipment date no later than the day before a shipment is to be sent – no same day purchases and shipping.
All tracking information will be sent to the buyer and the buyer will also receive email notifications from FedEx.
The seller will notify buyer via text or email when the box is dropped off at the ship center. If requested, a photo of the shipping box and label may be sent as well.

Shipping Conditions

All live animals are shipped in FedEx-approved insulated boxes through Redline Shipping.
Acceptable shipping temperatures are between 40 – 85 degrees F. Cool pack and heat packs will be used per weather conditions to ensure safety of animal(s).
- If weather does not meet criteria for safe shipping, seller will hold animal until it is safe to ship.
The seller will determine when acceptable shipping weather exists, taking into consideration the weather at the ship center, any hub in transit, and the final destination.
The seller will decide on the shipping date, depending on the availability of the buyer to receive the package.
It is the seller’s responsibility to determine safe and acceptable weather conditions for shipping and the buyer’s responsibility to retrieve the package on the date and time agreed upon.
The buyer must retrieve the package from the FedEx ship center within 3 hours of arrival.
Any exceptions to this must be agreed upon in writing previous to shipment being sent.

Live Arrival, Health Guarantee, and DOA

All shipments are guaranteed live arrival if the above shipping conditions are met.
- Failure to retrieve the shipment in a timely manner (within 3 hours) will negate the live arrival guarantee.
Live arrival is still guaranteed if the shipment is delayed due to a problem with FedEx (package gets delayed somewhere in transit, at a shipping hub, etc.). Animals are packaged in a manner to account for potential shipper delays.
Live arrival guarantee is voided if the buyer fails to get the shipment within 3 hours of arrival at the ship center unless there is a previous agreement and exception in writing.
If a shipment arrives DOA and the buyer retrieved the package within the agreed upon time, the buyer can choose to receive a full refund or a replacement animal will be sent.
Notification of any DOA must be received from the buyer within 1 hour of receipt of shipment.
Notification of DOA must be accompanied by photo evidence sent via text or email.
All shipments should be opened and briefly inspected as soon as possible to verify live arrival. The buyer must send a text or email to the seller confirming live arrival within one hour of picking up the package.
All animals will arrive healthy and as represented at time of sale. Any dispute of health of animal or quality of animal must be made within 12 hours of receipt of shipment. There is no health guarantee beyond the first 12 hours as the care of the animal is now the buyer’s responsibility.

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